Sales Manager
Sales Manager
Manage the daily operations of the company’s Sales and Merchandising teams, as well as the Customer Service Department. The primary focus will be on all market segments, excluding Hotels, Big 5, and other major accounts as designated by the company.
Ensure monthly sales objectives are achieved through effective planning, leadership, monitoring, and execution of the strategies established in the company’s business plan.
Provide direction and support to the Sales, Merchandising, and Customer Service teams to ensure strong execution in the market, high levels of customer satisfaction, and achievement of commercial objectives.
All duties and responsibilities must be performed in accordance with company policies and procedures and in alignment with TBC/BNB standards.
Specific responsibilities
- Ensure sales and customer service procedures are carried out efficiently and in accordance with company standards.
- Plan and coordinate the weekly schedules and market activities of the Sales Representatives and Merchandising teams.
- Ensure all sales team members understand their individual and team sales targets and are held accountable for achieving them.
- Monitor the execution of sales and merchandising activities in the market to ensure plans are followed and employees represent the company in a professional and positive manner.
- Support the planning and execution of promotions and new TBC/BNB product launches.
- Conduct regular customer/store visits to assess market execution, identify sales opportunities, support customers in increasing product sales, and address expired or unsaleable products in accordance with company procedures.
- Review sales performance, inventory levels, product availability, and other relevant sales indicators, and take corrective action when required.
- Train, motivate, lead, coach, and develop the sales team to improve individual and overall team performance.
- Coordinate vacation and sick-leave scheduling with the Sales Supervisor, Merchandising Supervisor and Customer
- Service Coordinator and to ensure adequate market and customer coverage.
- Assign and periodically review sales territories to ensure effective customer coverage and efficient use of resources.
- Develop and maintain strong customer relationships and ensure a high level of customer satisfaction.
- Address and resolve customer concerns in a professional and timely manner.
- Ensure customer inquiries are answered accurately and promptly.
- Inspect merchandise and product displays to ensure products are clean, properly presented, saleable, within acceptable shelf-life requirements, and compliant with company standards.
- Work closely with the Commercial Marketing Manager to plan, coordinate, and execute trade marketing activities and in-market activations that strengthen product visibility, support promotional initiatives, and drive product sales.
- Monitor overall market execution and identify opportunities to increase sales, improve distribution, and strengthen product visibility.
- Provide regular feedback and performance updates to management regarding sales results, market conditions, customer concerns, and opportunities.
- Ensure the Sales and Merchandising teams effectively execute agreed trade marketing activities and promotions at customer locations.
- Provide market and customer feedback to the Commercial Marketing Manager to help identify opportunities for additional activations, promotions, and sales growth.
Specific responsibilities Integrated Management Systems
- Perform work in accordance with IMS policies and procedures. Provide feedback on recommendations for improvement.
- Take necessary steps to control potentially unsafe or poor-quality products and potentially unsafe actions.
- Understand the principles of HACCP
- Ensure the environmental practices are adhered at
General Tasks
- Assist in the development and implementation of new procedures.
- Coordinate and assist with special projects as assigned.
- Execute reports; daily, weekly and/or monthly reports.
- Attend all required meetings.
- Investigate deviations from company standard to determine root cause of the problems and avoid recurrence.
- Register and filling of the Accident Reports occurred with company vehicles pertaining to the department through our Phronyses system.
Authorities:
Referring to the Company Authorization Report.
General responsibilities
- Be a good team player, willing and able to assist with other operational tasks when necessary.
- Conduct yourself in a professional manner at all times, be a good representative of TBC/BNB at all times.
- Responsible for the administration of the department. Maintain an updated filing system of all reports and other documents accordingly.
- Report any irregularity immediately concerning the environment, safety, food safety and quality.
- Assist colleagues with their duties during their absence.
- To participate actively in cross training programs, referring to the Cross Training Chart.
- Handle the evaluation of employees pertaining to your department according to the Employee Handbook procedures.
- Responsible for the employees time-sheets (Pay clock), and any other personnel documents are filled correctly and on time.
- Supplies periodically administrative data to the HR Coordinator and to the administration on time.
- Follow Management and/or IAD suggestions and make sure work is done according to the latest instructions.
- Ability to handle all information given confidential
Continuation of General Responsibilities
- Maintain a good working relation and good communication with other departments at all times, to ensure smoothly running operation within the departments.
- Correct use of equipment or machines, means of transport and tools present, auxiliary material and other materials including the safety measures at hand.
- Use of the available personal protection material in accordance with the regulation of TBC/BNB and / or when the supervisor gives order to do so.
- Compliance with the valid procedures and regulations on jobs/locations.
- Supervise observance of the prohibition admitting unauthorized persons on the premises.
Job profile
Level of Education: Bachelor’s degree in Business Administration, Sales, Marketing, Commercial Management, or a related field preferred. Relevant professional certifications or additional training in Sales Management, Leadership, or Commercial Management are an advantage. Strong proficiency in Microsoft Office, particularly Excel, and experience
working with sales reporting or ERP/CRM systems.
Experience: Minimum 3 years in an equivalent position.
Personal Qualities: Good communication and organization skills. Time Management.
Strong customer service skills. Good leadership and analytical skills. Social skills. Should be determined and have problem solving skills. A high level of accuracy and attention to detail. Confidential. Initiative. Able to accept flexible work hours. Highly motivated and inspiring. Upright and reliable / trustworthy. Representative. Assertive.
Languages: Proficiency in the English, Dutch, Spanish and Papiamento.